REPAIR PROCESS AT WATCH HOSPITAL
1. RECEPTION
Reception receives watch and repair request from customer. Technicians check the overall out-looking status, use specialized equipment to test for errors and actual operation of the machine. Directly advice to customers about damage, repair methods, quotes and implementation time. As soon as the customer agrees to repair, the receptionist issues receipt invoice, the status of the watch at receipt must be recorded specifically. Receptionist handovers a copy of receipt to customers, transfers watch to the Coordinator.
2. COORDINATION
The coordinator is the chief technician of the repair center, who determines the appropriate handling method, the suitable technician to repair and transfers the watch directly to the technician. The coordinator is responsible for supervising the implementation and repair process so that timely information can be notified to customers and management levels.
3. TECHNIQUE
Technicians receive watches, maintain and repair watches carefully, thoroughly and conscientiously. Make sure to complete the assigned schedule and restore the operational status of the machine as well as other functions at the best level. After confirming the operation of the watch, the technician transfers the watch to the quality control department.
4. QUALITY CONTROL – TESTER
Quality control department consists of 3 experienced members at the highest level of each center. After receiving the repaired watch from a technician, they perform quality control steps to ensure the condition that the watch works as well and perfectly as possible when delivered to the customer.
For quartz watches: Need continuous monitoring for 24 hours.
For automatic mechanical watches: Need continuous monitoring for 48 hours.
5. RECEPTION
The watches that have passed the quality testing process are transferred to the reception section for storage.
6. DELIVERY
For customers who request to receive their watches directly at the Technical Center, the receptionists will directly carry out the delivery.
For remote customers, the delivery section will directly deliver their watches in the best condition.nhập khu nguyên chiếc